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City of Paris, Kentucky

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525 High Street, Paris, KY 40361(859) 987-2110Contact Us
A Great Community. A Brighter Tomorrow.
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City of Paris,
Kentucky

Thoroughbred Capital of the World
Pay Utility Bill

Combined Utilities

Providing reliable electric, water, wastewater, and essential public services to the citizens and businesses of Paris, Kentucky.

Pay Utility BillOnline through Paymentus ↗ (opens in a new tab) Start, Stop, or Transfer ServiceApplications and guidelines Report a Power Outage866-974-2110 · 24/7 Contact Utility BillingEmail, phone and hours
customer@paris.ky.gov(859) 987-2110Mon – Fri, 8:00 AM to 4:30 PMAfter hours emergency: (859) 987-2100

Pay Your Utility Bill

Pay Online

Pay your utility bill online through Paymentus, the City's online payment service.

You will leave the City website and go to ipn4.paymentus.com. Check the address before entering payment details.

Pay Online with Paymentus → (outside website, opens in a new tab)

Pay by Phone

Call 1-833-735-2765 to pay by phone, 24 hours a day, 7 days a week. Have your account ID ready. It’s printed on your bill.

24-Hour Drop Box

Use the 24-hour curbside payment drop box at:

City Hall
525 High Street
Paris, KY 40361

Billing & Payment Policy

  1. Due date15thPayment due by close of business
  2. LateAfter the 15thPenalty added after close of business on the 15th
  3. Warning26thPayment in full due by close of business to avoid termination and a $30 reconnection fee
  4. ReconnectionBefore 4:00 PMFull balance plus $30 fee for same-day restoration

The details

  • Due the 15th. Payments are due by close of business on the 15th. Penalties are added after close of business on the 15th.
  • Termination after the 26th. Payment in full must be received by close of business on the 26th. If unpaid, a $30 reconnection fee is applied, and post-marked mail is subject to an additional fee.
  • Weekends. If the 15th or the 26th falls on a weekend, place your payment in the drop box for receipt by Monday before 8:00 A.M.
  • Same-day restoration. The full balance plus the $30 reconnection fee must be received before 4:00 P.M. Payments made after 4:00 P.M. are restored the next business day.

Current Utility Rates

Key residential rates for homes inside the City with a standard 3/4-inch or 7/8-inch meter. Other meter sizes, outside-City, and commercial rates are in each full rate schedule (PDF), which is the official source.

Electric bills also include a Power Cost Adjustment that can change from month to month. See Understand Your Bill.

Understand Your Bill

CITY OF PARIS COMBINED UTILITIESExample bill
  1. SERVICE PERIOD · ACCOUNT IDThe dates this bill covers, and your account ID. Have the ID ready when you pay by phone.
  2. WATERMonthly customer charge plus the gallons of water you used.
  3. SEWERMonthly customer charge plus a charge based on the gallons of water you used.
  4. ELECTRICThe kilowatt-hours (kWh) you used times the energy rate.
  5. ADJUSTMENTThe Power Cost Adjustment. It can go up or down each month with wholesale power costs.
  6. ELECTRIC SURCHARGEThe meter fee. Every electric account has one.
  7. 911 ASSESSMENTThe E-911 fee on every water meter.
  8. OTHER TAXA 3% school tax. Business accounts also pay a 6% sales tax.
TOTAL DUE NOWYour full balance.
DUE DATEThe 15th of the month, by close of business.
AFTER DUE DATE PAYThe amount owed after the 15th, with the penalty added.
How to read your bill: each line, in the order it appears on your statement. The labels match your bill. This is an example, not a real account.

Electric charges

Your monthly service charge plus the kilowatt-hours (kWh) you used times the energy rate.

Adjustment (Power Cost Adjustment)

An increase or decrease based on what the City pays its wholesale energy provider. It lets the bill reflect changing fuel and power costs without changing the base rate often. The City does not make a profit from it.

It appears on your bill as the Adjustment line.

Water charges

A monthly customer charge plus a charge for each 1,000 gallons used.

Sewer charges

A monthly customer charge plus a charge for each 1,000 gallons. Sewer is billed on the gallons of water you use.

E-911 fee

A monthly fee on every water meter in the City. It funds the City’s share of 911 emergency operations through the Paris-Bourbon County E911 Board.

Electric surcharge (meter fee)

A charge on every electric account. Utility Billing staff call it the meter fee.

Other Tax

A 3% school tax.

Sales tax (businesses)

Business accounts also pay a 6% sales tax on their utility bills.

Other questions

Questions about any other line on your bill? Contact Utility Billing at (859) 987-2110.

High Bill? Payment Help

  1. Compare your usage. Check the kWh and gallons on this bill against your previous bills.
  2. Check for leaks. Look at toilets, faucets, and pipes. If you find a leak, have it fixed as soon as possible.
  3. Remember the Power Cost Adjustment. It changes with wholesale fuel and power costs, so the Adjustment line on your bill can change even when your usage doesn’t.
  4. Contact Utility Billing. Call (859) 987-2110 or email customer@paris.ky.gov, Monday – Friday, 8:00 AM to 4:30 PM.

Need help paying your bill? The City does not offer payment arrangements. For possible assistance, contact The WELL at 859-707-0699 (Thursdays, 10 AM to 2 PM) or Community Action Council (opens in a new tab) at 859-987-5277. Payment in full is due by close of business on the 26th to avoid termination.

Energy & Water-Saving Tips

Winter

Prevent frozen pipes

  • Know where your main shutoff valve is.
  • Keep the heat on, no lower than 60 degrees.
  • Open cabinet doors so heat reaches pipes near outside walls.
  • If a faucet seems to be freezing, keep a small trickle running.
  • Leaving a building vacant and unheated? Call (859) 987-2110 to schedule a water shutoff.
Winter

Lower heating costs

  • Turn the thermostat down two degrees.
  • Replace furnace filters every 30 days.
  • Caulk and weather-strip leaky doors and windows.
  • Open blinds during the day to let the sun in.
Summer

Lower cooling costs

  • Turn the thermostat up two degrees.
  • Use a fan with your air conditioner to spread cool air.
  • Close blinds during the hottest part of the day.
  • Shade your AC unit without blocking the airflow.
All year

Save water and find leaks

  • Check toilets, faucets, and pipes for leaks regularly.
  • Run dishwashers and clothes washers only when full.
  • Water the lawn early in the morning, only when it needs it.
  • Use water-saving shower heads, toilets, and faucets.

More tips:

Forms & Service Applications

Contact Information

  • Customer Service: customer@paris.ky.gov
  • Phone: (859) 987-2110
  • Business Hours: Monday – Friday, 8:00 AM to 4:30 PM
  • Mailing Address: 525 High Street, Paris, KY 40361
  • Payment Convenience: 24-hour curbside payment drop-off box located at City Hall

After Hours Emergency

(859) 987-2100 — calls roll to Dispatch

Power outage line: 866-974-2110 (24/7)

Page last updated: October 2, 2026