Combined Utilities
Providing reliable electric, water, wastewater, and essential public services to the citizens and businesses of Paris, Kentucky.
Pay Utility Bill
Pay online through Paymentus, the City's online payment service.
Pay online through Paymentus (outside website, opens in a new tab)Start, Stop, or Transfer Service
Applications and guidelines for managing your service.
See service formsReport a Power Outage
866-974-2110
Available 24/7.
Call the power outage line at 866-974-2110
Need to Contact Utilities?
Utility Billing
- Emailcustomer@paris.ky.gov
- Phone(859) 987-2110
- HoursMonday – Friday, 8:00 AM to 4:30 PM
- Mailing address525 High Street, Paris, KY 40361
After-Hours Utility Problems
- After-hours city line(859) 987-2100Calls roll to Dispatch.
- Water or sewer problem(859) 953-2041Field Operations.
- Power outage866-974-2110Available 24/7.
These lines are for utility problems. For a police, fire, or medical emergency, call 911.
Pay Your Utility Bill
Pay Online
Pay your utility bill online through Paymentus, the City's online payment service.
You will leave the City website and go to ipn4.paymentus.com. Check the address before entering payment details.
Pay Online with Paymentus (outside website, opens in a new tab)Pay by Phone
Pay by phone 24 hours a day, 7 days a week.
Have your account ID ready. It’s printed on your bill.
24-Hour Drop Box
Use the 24-hour curbside payment drop box at:
City Hall
525 High Street
Paris, KY 40361
Billing & Payment Policy
By the 15th
Payment due. Payments are due by close of business on the 15th.
After the 15th
Penalty added. Penalties are added after close of business on the 15th.
By the 26th
Pay in full to avoid termination. Payment in full must be received by close of business on the 26th. If unpaid, a $30 reconnection fee is applied, and post-marked mail is subject to an additional fee.
Reconnection
Same-day restoration. The full balance plus the $30 reconnection fee must be received before 4:00 P.M. Payments made after 4:00 P.M. are restored the next business day.
Weekends: If the 15th or the 26th falls on a weekend, place your payment in the drop box for receipt by Monday before 8:00 A.M.
Current Utility Rates
Key residential rates for homes inside the City with a standard 3/4-inch or 7/8-inch meter. Other meter sizes, outside-City, and commercial rates are in each full rate schedule (PDF), which is the official source.
Electric
- Monthly service charge per month$15.00
- Energy per kWh$0.10390
Ordinance 2024-25 · rates effective for billings after July 1, 2026
Adopted October 8, 2024
Water
- Monthly customer charge per month$11.00
- Water used per 1,000 gallons$3.72
Ordinance 2024-12 · effective July 1, 2026
Adopted June 25, 2024
Sewer
- Monthly customer charge per month$10.50
- Sewer per 1,000 gallons$7.00
Ordinance 2024-13 · effective July 1, 2026
Adopted June 25, 2024
911 Assessment (E-911 fee)
A fee that appears on your utility bill. It is not a utility service.
- Monthly fee per water meter, monthly$11.05
Ordinance 2026-7 · effective with the bill generated July 31, 2026
Adopted June 23, 2026
Electric bills also include a Power Cost Adjustment that can change from month to month. See Understand Your Utility Bill.
Understand Your Bill
Each line on your statement is explained, in the order it appears, on an example bill. It covers water, sewer, electric, the Power Cost Adjustment, the meter fee, the 911 Assessment, taxes, and your due date.
Why Your Bill May Be Higher
- Compare your usage. Check the kWh and gallons on this bill against your previous bills.
- Check for leaks. Look at toilets, faucets, and pipes. If you find a leak, have it fixed as soon as possible.
- Remember the Power Cost Adjustment. It changes with wholesale fuel and power costs, so the Adjustment line on your bill can change even when your usage doesn’t.
- Contact Utility Billing. Call (859) 987-2110 or email customer@paris.ky.gov, Monday – Friday, 8:00 AM to 4:30 PM.
Need Help Paying Your Bill?
- The City does not offer payment arrangements.
- Payment in full is due by close of business on the 26th to avoid termination.
- For possible assistance, contact The WELL at 859-707-0699 (Thursdays, 10 AM to 2 PM).
- Or contact Community Action Council (opens in a new tab) at 859-987-5277.
Forms & Service Applications
Manage Service
- New Service Application (PDF) (opens in a new tab)
Download or complete the official application to establish new residential or commercial electric, water, and sewer service.
- Turning Service On and Off (PDF) (opens in a new tab)
Guidelines for initiating, transferring, or disconnecting service.
Solar
- Paris Solar Net Metering Application (PDF) (opens in a new tab)
Inter-connection requests and net metering program applications.
Saving Energy and Water
- WinterKeep the heat on, no lower than 60 degrees, and open cabinet doors so heat reaches pipes near outside walls.
- WinterLeaving a building vacant and unheated? Call (859) 987-2110 to schedule a water shutoff.
- All yearCheck toilets, faucets, and pipes for leaks regularly.
Still need help? Call Utility Billing at (859) 987-2110, Monday – Friday, 8:00 AM to 4:30 PM.
All utility contactsPage last updated: October 19, 2026